WE'RE HERE TO HELP

At Tribal Secrets, our team is here to help you with any questions, or concerns you may have. Please contact us with any comments or questions through one of the following methods provided below. We will get back to you as soon as possible. Hope you have a wonderful day.

Instagram: @tribalsecrets | Email: support@tribalsecrets.co.uk

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WHAT IS TRIBAL SECRETS RETURN POLICY?

Tribal Secrets® has a 14-day money back guarantee. If you are not 100% satisfied with an item you have purchased from our brand, you can return it within 14 days of delivery. Refund requests must be made within 14 days of delivery/notice of delivery. Please note: Sleepy Tie is not responsible for the costs of returns. 

Tribal Secrets is not responsible for lost orders due to an incorrect address provided by the customer. This includes but is not limited to the wrong apartment, wrong street address, street number, town etc. Please verify all information before completing your purchase.

WILL THIS WORK FOR MY HAIR LENGTH?

CurlBun is made for hair that is 2-3 inches past shoulder length.

IS THIS FOR ALL HAIR TYPES AND TEXTURES?

Yes, Curlbun is made for all hair types and textures. No matter the starting hair texture of your hair pre-blow out, whether it's extremely curly or sleek and straight, as long as you are doing a blow-out or styling your hair, Curlbun will work magic on your hair!

IS THE CURL BUN MADE FOR CURLY HAIR?

Curlbun was not created to protect and prolong natural curls. However, if you were to style your hair with a curling iron/wave maker and then use Curlbun while you sleep, you will have optimized results.

WHEN SHOULD I REPLACE MY CURL BUN?

Curlbun is a handmade product that is made to stretch. Over time, your Curlbun will obtain wear. We recommend that you replace your Curlbun every 4-6 months.

CAN I WASH MY CURL BUN?

We recommend that you wash your curlbun on an as needed basis. To wash your curlbun you can hand wash and air dry or machine wash and air dry. Do not place your curlbun inside of the dryer.

CAN I USE CURL BUN ON DAMP OR WET HAIR?

No. Curlbun was designed to be used after a blow out or heat styling your hair. We cannot guarantee the results of using on wet or damp hair. 

HOW LONG DOES IT TAKE CURL BUN TO SHIP?

CurlBun ships in 3-5 business days.